Your six-week transition plan
We use your setup forms to collect information, organize records, prepare services and check everything before release. Casey coordinates missing items and confirms dates with your board. Timing depends on when complete records are received.
Week 1 · Start together
Your board submits the setup forms for the property, directors, committees, vendors and operating procedures. We confirm your management start date, assign your community manager, set up board communications and request records and starting funds from the outgoing provider.
Week 2 · Gather and organize records
We collect owner and property information, governing documents, contracts, insurance, financial reports and meeting records. We organize the association’s files, enter owner contact details and identify missing or conflicting information for your board and outgoing provider to resolve.
Week 3 · Set up the finances
We use the records and board instructions to set up bank and payment services, budgets, opening balances, vendors and invoice approvals. We also enter assessment amounts and collection procedures, and confirm who is authorized to review and approve payments.
Week 4 · Prepare community services
We prepare the community website and portals, maintenance requests, architectural applications and rule-enforcement processes. We organize service and meeting calendars, transfer vendor and insurance contacts, and document common areas, equipment and access needs during a site visit.
Week 5 · Check the information and access
We review imported owner and financial information, follow up on missing records and confirm the setup with your board. We check portal access, payment instructions, forms and service contacts, then prepare welcome messages and the member onboarding and board introduction schedule.
Week 6 · Public release and introductions
We release the community website and member services, send welcome letters and emails, and help members get started with portal access, payments and requests. At a board meeting, we introduce your management team and review how to work together, then complete the handoff to your community manager.