Use the portal for your account
Open the resident portal for lease documents, payments, account details, messages, and routine resident services.
Choose a different role
Start Here · Rental resident
Your rental resident resources, all in one place.
Use the resident portal for your lease and account, follow the rental resource guidance for routine needs, and choose the right contact for maintenance or an emergency.
Your most useful next steps
What do you need to do?
These links are selected specifically for rental resident.
Open the resident resource center
Find guidance for rent, maintenance, move-in, move-out, and common resident questions.
View resident resourcesOpen my resident portal
Access your lease, account, payments, messages, and resident services.
Open resident loginRequest routine maintenance
Use your resident portal and rental-resource instructions to report a non-emergency repair.
Open maintenance accessCall emergency maintenance
For an urgent after-hours property issue, call the emergency maintenance line.
Call 850-304-0202Contact the rental team
Ask a lease, account, move-in, move-out, or resident-service question.
Get helpRole-specific guidance
Choose the right resident channel
Using the right channel helps urgent issues receive urgent attention and keeps routine requests documented.
Important: Call 911 for fire, crime, medical danger, gas odor, or another immediate threat to life or safety. The myHomeSpot emergency line is for urgent property maintenance after hours.
Document maintenance clearly
Describe the problem, location, when it began, access instructions, and any steps already taken. Add photos when the system allows.
Separate emergencies from routine work
Call the emergency line for urgent property threats. Use the normal portal process for routine or cosmetic items.
Answers for your role
Common questions
Where do I pay rent or view my lease?
Use the rental resident portal for account-specific information, payments, lease documents, and messages.
How do I report a repair?
Follow the maintenance instructions in the resident resource center or sign in to the resident portal. Include complete details and photos when available.
What counts as an after-hours maintenance emergency?
Use the emergency line for an urgent property condition that cannot safely wait for normal business hours. Call 911 first for immediate danger to people or property.
Not the right page? Return to Start Here and select the role that best matches today’s task.
Choose a different roleNeed help with your rental home?
For routine questions, include your property address and the issue. For an urgent after-hours property problem, call 850-304-0202.